Achieving Mobile UC Success

Achieving Mobile UC Success

Despite the widespread adoption of mobile unified communications applications over the last several years, the true promise of using UC on mobile devices to generate gains in productivity, revenue, and to achieve cost savings often remains unfulfilled.

Nemertes Research’s 2020 global study of more than 525 organizations found that nearly 24.4% of participants had deployed mobile UC applications to their employees (to an average 49% of employee phones). Another 21.2% plan to deploy mobile UC clients by the end of 2021, while 24.2% are currently evaluate a potential future deployment.

To determine approaches that correlate with success, we identified a group of companies who had achieved above average return on investment for their overall UC investments, based on measurable gains in productivity, cost savings, and/or revenue increases. We find that those using mobile UC apps were nearly 2x as likely to have been in our success group versus those who were planning to deploy such apps, evaluating a deployment, or who had no plans to deploy

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