Author: Beth Schultz

Nov. 9, 2021 – In a joint announcement, RingCentral and Mitel revealed that they have forged a strategic unified communications-as-a-service (UCaaS) partnership that allows for delivery of RingCentral’s cloud messaging, video, and voice services to Mitel’s sprawling base of on-premises PBX customers, numbered at 35...

Nov. 2, 2021 – At its Ignite annual conference, and following from the February 2021 introduction, Microsoft announced general availability of its Viva employee experience platform, along with a slew of new features and partner integrations for each of the four modules within the platform,...

A new digital canvas app for Microsoft 365 addresses the rising visual collaboration trend. Microsoft this week introduced Loop, a multifaceted digital canvas app that allows ideation and co-creation among teams within chats, virtual meetings, and documents as well as in shared workspaces. Loop isn’t Microsoft’s first...

Metrigy’s analysis of what’s working at the most successful companies shows that it pays to invest in the right technologies to support at-home workers. Last month, my colleague Irwin Lazar shared tips for optimizing meeting rooms to better support hybrid work based on results from Metrigy’s...

Oct. 26, 2021 – Cisco came to its WebexOne customer event loaded up with a slew of new meeting, messaging, and calling features; interoperability and integration functionality; management capabilities; devices; and partnerships for its Webex collaboration portfolio. As Jeetu Patel, EVP/GM, Security & Collaboration, explained...

Oct. 20, 2021 –Twilio introduced Engage, an omnichannel automation solution built on top of its Segment customer data platform and leveraging the use of its communications APIs. With its first iteration of Engage, Twilio is focusing on marketing automation, with the goal of enabling marketers...

Oct. 19, 2021 – Zoom Video Communications has invested in its hardware ecosystem partner, DTEN, strengthening the existing relationship with the addition of financial and engineering support. With this investment, DTEN will be able to deepen its Zoom-first portfolio, which ranges from all-in-one video collaboration...

Oct. 19, 2021 – Vonage has acquired Jumper.ai, a provider of omnichannel, messaging-first conversational commerce solutions for consumer brands looking for large-scale engagement across social, messaging, and webchat. Vonage said it will bring the Jumper.ai team into its product and engineering group and add an...