Author: Irwin Lazar

Video conferencing is now a fundamental part of employees' workdays. But managing and storing video content brings some new challenges that must be addressed. Thanks in large part to the COVID-19 pandemic, video conferencing is now a staple of enterprise communications. Today, more than 60% of...

Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future. Driven by the pandemic-led shift to remote and hybrid work, the last two years have seen unprecedented change in enterprise communications. As we look forward...

A mobile and hybrid workforce makes phone location and 911 call routing challenging. Here are some ways to ensure your company is doing all it can to protect employees in an emergency. For those who manage phone systems, a key responsibility is tracking phone locations and...

Dec. 14, 2021 – Dialpad has announced a slew of new features for its Dialpad Meetings app, as well as a partnership with Poly. The new video meeting features include virtual backgrounds, screen sharing enhancements, meeting access controls, and the ability to join meetings from...

The rise of hybrid work since 2020 has driven an arms race among unified communications, or UC, and collaboration vendors to add new features to their offerings to achieve competitive advantage and differentiation. Gone are the days when IT shops would undergo long change processes to...

Dec. 8, 2021 – Bandwidth has extended its capabilities to support dispatchable location requirements under RAY BAUM’s Act for its customers via new and expanded agreements with three partners: 911 Secure, 911inform, and 9Line Software. RAY BAUM’S Act requires that 911 calls sent from a...

Now, an effective security strategy must both proactively protect against risks from misuse or unauthorized access to an ever-growing set of collaboration applications, while also enabling employees with the flexibility they need to evolve their collaboration capabilities to support remote and hybrid work....

December 1, 2021 – 8x8 announced that it is purchasing rival UCaaS and CCaaS provider Fuze for $250 million in combined cash and stock. The deal is expected to close in Q1 of 2022. 8x8 notes that the acquisition will accelerate its product development and...

Success comes from aligning HR, facilities, and IT toward a common goal. Metrigy’s recently published Unified Communications Management and End-points: 2021-22 study of nearly 400 organizations found that the office is in a state of flux, with just over 15% of companies now fully work-from-home. Of...

Moving to UCaaS doesn’t absolve IT of management responsibility. It requires continued proactive efforts to ensure high-quality voice and video experiences. The age of cloud communications has arrived. Metrigy’s data shows that more than 47% of companies now use unified communications-as-a-service (UCaaS) for all or some...

November 16, 2021 – At its annual Frontiers conference, Slack announced a major revamp to its platform to better enable customers and partners to optimize digital work. Slack’s enhancements include the ability to create customized workflows based on blocks that can be shared and reused...

Nov. 8, 2021 – Everbridge, a provider of Enhanced 9-1-1 (E911) management solutions, announced it will support Cisco’s recently announced Nomadic 911 capability to ensure accurate location tracking and 911 call routing for the Webex app, per terms of a newly extended partnership. Everbridge acquired...