Author: Irwin Lazar

As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk. The COVID-19 pandemic has driven a rapid increase in the number of collaboration applications entering the workplace as organizations react to...

New capabilities from Microsoft and its partners, coupled with new offerings from its competitors, increase the enterprise options for Teams Phone System. Metrigy’s recently published Workplace Collaboration: 2021-22 global research study of 476 organizations found that more than 70% of those adopting Microsoft Teams Phone System...

Company, IT, services, and HR leaders must use the same provisioning, management, engagement, and security approaches that they use in the office. Metrigy’s recently published Workplace Collaboration: 2021-22 global research study of 476 organizations found that just 21.4% plan to bring employees back to the office,...

What’s the news? March 18, 2021 – Avaya announced an expansion of features for its Spaces team collaboration and video meeting application. Enhancements include: The ability for Spaces users to make audio and video calls to each other, or to anyone via existing enterprise calling platforms,...

What’s the news? March 2 - Microsoft introduced Operator Connect for Microsoft Teams, a partner initiative designed to simplify deployment of Teams Phone System. Operator Connect allows organizations to directly connect their Teams Phone System instance to certified Direct Routing providers, directly within the Teams Operator...

What’s the news? March 2 - Cisco announced a preview-availability of real-time language translation for Webex along with the ability to now support more than 100 languages. With this feature, Webex meeting participants will be able to view closed captioning in their own native language. [pdf-embedder url="https://www.metrigy.com/wp-content/uploads/2021/03/Metrigy_MetriNote_20210303_CiscoWebexTranslation.pdf"]...

Organizations today have more ways of communicating internally and externally than ever before: Almost 68% now use team collaboration apps internally and with business partners and customers. Nearly 43% of companies use consumer mobile business chat services such as Apple Business Chat, Facebook Messenger, WeChat,...

The COVID-19 pandemic has led to fundamental changes in the way that people communicate inside of, and beyond, company boundaries. Now, according to Metrigy’s recent Workplace Collaboration: 2021-22 research study, approximately 87% of employees work remotely, up from 34% prior to March of 2021. This massive...

What’s the news? At its annual Ignite users' conference Microsoft announced a slew of new features for Microsoft Teams. Among them is a new feature called Teams Connect, designed to provide Microsoft Teams customers with the ability to establish cross-company shared collaboration channels, allowing each participating...

Facilities and HR can increasingly take advantage of UC device capabilities to ensure safe distancing, cleaning, and touchless devices, and air quality management. As I noted earlier this month on WorkSpace Connect, the hybrid work model is likely to dominate for the foreseeable future. Metrigy’s research...

Yes, phone system usage is declining, but PSTN calling is still a critical part of an enterprise communications strategy. The last year has seen an unprecedented rise in use of videoconferencing, not just for group meetings but also for 1:1 conversation. According to our recently released...

What’s the news? Masergy has announced an integrated offering that bundles its existing UCaaS (Unified Communications-as-a-Service) with Cisco Webex, providing the ability for customers to buy a single solution that includes calling and Cisco Webex meetings and team collaboration. Masergy’s customers now can take advantage of...