UC management needs have dramatically shifted as employees have moved from the office to the home, but core requirements remain. To ensure availability and performance, as well as to measure utilization and business impact of UC investment, IT and business leaders must focus on the...
Despite the widespread adoption of mobile unified communications applications over the last several years, the true promise of using UC on mobile devices to generate gains in productivity, revenue, and to achieve cost savings often remains unfulfilled. Nemertes Research’s 2020 global study of more than 525...
Even before the Covid-19 pandemic went global in the first quarter of 2020, organizations were already rapidly moving their unified communications applications, including calling, messaging, and meetings, to the cloud. Nemertes Research’s 2020 Cost Benefit Analysis: Workplace Collaboration and Contact Center global study of approximately...
With more than 91% of organizations now supporting work-from-home, and an astounding 72% of employees now working remotely, video conferencing has become an integral part of supporting the virtual workplace. According to Nemertes’ Visual Communications and Collaboration: 2020-21 Research Study, more than 91% of participating...
Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications. The modern workplace, especially during the pandemic, is increasingly built around collaboration tools, such as meeting applications that integrate voice, video conferencing and screen...
Reducing the risk of bringing workers back into the office requires thoughtful use of technology and policy. As the rush to enable work-from-home (WFH) subsides, IT, facilities, and HR professionals are now starting to think about the future; specifically, they’re questioning how they bring people back...
The global Covid-19 pandemic has led to an unprecedented shift to work-from-home. Nemertes’ recent global study of more than 460 organizations found that: 91% of organizations now support work-from-home (up from 63% before the pandemic) 72% of employees now work at home (up from 34%...
Attempts to digitize the ubiquitous whiteboard have struggled, could separating hardware from software finally be the answer? As workplace collaboration continues to shift from email and audio conferences to team applications and video-enabled meetings, there’s one holdout in the drive to digitize the meeting experience –...
Video conferencing is a core technology for supporting work-from-home. The recent massive shift out of the office as a result of the SARS-CoV-2 pandemic has resulted in tremendous uptake of video conferencing services in both the business and consumer worlds. Nemertes’ recently published...
To keep employees engaged and productive while working from home, IT and HR teams must address physical workspace concerns and individual well-being. The work-from-home rush of the last several months has, for those fortunate to be able to work remotely, finally transformed work from a place...
While standardizing on a single meeting app might be appealing, it will not eliminate the need to support alternative apps for external collaboration Nearly 40% of organizations support more than one meeting application, according to Nemertes’ Workplace Collaboration: 2019-20 research study published in June 2019. It...
With WFH shift comes a redefinition of the relationship between facilities, HR, and IT, and opportunity for IT to demonstrate new value to the organization. The shift to work from home (WFH) as a result of the current coronavirus pandemic has transformed work, and the workplace,...
