Metrigy Blog

As employees return to the office, successful meetings must put everyone on a level playing field. With many companies bringing, or considering bringing, employees back to the office in some fashion over the next few months, a key challenge has emerged: how to ensure that meeting...

The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially providing lower costs and improving flexibility. Over the last few years, Metrigy has tracked a rapid rise in the adoption of unified communications-as-a-service, or UCaaS, for short. According to...

The last several weeks have highlighted the growing importance of proactively addressing the security of team collaboration applications....

The financial services industry faces unique collaboration challenges, especially in supporting the needs of the hybrid, in-office, and remote workforce. Key among these challenges are: Meeting various global regulatory requirements governing reporting and securing financial transactions Protection of personally identifiable information (PII) including social security numbers, account...

In the past year, 55% of organizations added Workforce Optimization (WFO) applications to their portfolios, and 79% specifically cite workforce management tools as essential to helping them manage remote teams during the COVID-19 pandemic, according to Metrigy’s CX and Workforce Optimization: 2021-22 research study of...

Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface delivering integrated calling, messaging, and meetings...

The rapid shift to work-from-home (WFH) over the last year has accelerated the move of unified communications to the cloud. Today, nearly half (47.3%) of the 476 companies benchmarked in Metrigy’s global Workplace Collaboration: 2021-22 research study have either fully or partially adopted Unified Communications-as-a-Service...

By taking a new look at video conferencing, organizations can make their meetings more effective and keep employees from burning out. The shift to working from home has fueled a rapid increase in the use of video conferencing, with no sign of abating. Among the 476...

A proactive strategy to measure employee engagement, minimize stress, and ensure common direction is required to ensure employee satisfaction. My colleague Robin Gareiss recently published results of a Metrigy global study that looked at how more than 520 enterprise organizations are evolving their customer experience initiatives....

As IT leaders re-evaluate their technology architectures in light of the permanent shift to a hybrid work-from-home environment, new complexities and concerns arise. Adopting a “Bring Your Own Carrier” (BYOC) approach can address many of these issues....

The last several weeks have highlighted the growing importance of addressing the security of team collaboration applications. According to Metrigy’s Workplace Collaboration: 2021-22 global study of 476 organizations, almost 68% have deployed team apps, while more than 57% of participants view team apps as a hub...

As employees moved to home offices in 2020 as a result of the COVID-19 pandemic, IT and business leaders began re-evaluating everything—from processes to technologies to costs. The dramatic change in work location for most served as a catalyst for digital transformation projects designed to...