Metrigy Blog

One of the most promising announcements coming out of Oracle OpenWorld this week was Live Experience Cloud, which aims to transform the customer experience journey from one that is disjointed and time-consuming to one that is seamless and quick. Live Experience is a cloud-based service that...

Just because a company has a digital transformation strategy doesn’t mean the company will, in fact, transform. In Nemertes’ latest research project on digital transformation, we interviewed or surveyed business and IT leaders from nearly 800 global organizations. What we learned about why they fail may...

Building a digital workplace starts by integrating apps and customizing information, so workers can be more productive and efficient across locations and devices. Read the rest of this post at searchunifiedcommunications.techtarget.com...

No longer just about messaging, team chat is now the basis for most collaboration vendors' collaboration and digital workplace offerings. Read the rest of this post at NoJitter.com  ...

Those responsible for managing enterprise phone systems face myriad operational challenges. Arguably, none is as important as ensuring that a 911 call is routed to the proper public safety answering point (PSAP), and that the phone system transmits the correct location of the caller. Failure...

IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value. Read more at searchunifiedcommunications.techtarget.com...

Touchscreen whiteboards enhance content sharing and visual collaboration amid persistent workflows. But these newfangled products do have their limitations. Read the rest of this post on searchunifiedcommunications.techtarget.com...

Cisco's (and competitor's) intent-based networking should reduce network cost and complexity for supporting ever-increasing real-time applications. As you may previously have read on No Jitter, Cisco last week introduced its intelligent network offering, dubbed "the network intuitive." The core concept is to make networks application-aware, enabling...

As I write this I'm on my way back from attending Cisco's annual "Cisco Live" customer event in Las Vegas, and the corresponding "C-Scape" analyst conference.  While most of the big announcements focused on Cisco's new intent-based  networking initiative, dubbed "The Network Intuitive," Cisco did...

As enterprises adopt team chat applications, IT leaders should examine security tools. End-to-end encryption, for example, can provide key access to messaging servers. More companies are now using team chat applications, such as Atlassian HipChat, Cisco Spark, Microsoft Teams, RingCentral Glip and Slack. As a result,...

InfoComm reinforced key collaboration market trends, including emergence of digital whiteboards, cloud, team apps, and the need to provide demonstrative business value of collaboration investments. The annual InfoComm show in Orlando took place last week, reportedly drawing more than 40,000 attendees focused on audio and video...