Metrigy Blog

Digital transformation is driving rapid change in how organizations interact and with their customers. The driving goal of customer-facing digital transformation is to provide new interaction methods, and to optimize those interactions to improve customer satisfaction, generate new revenue, and/or enhance relationships. To support digital transformation, contact center operators...

Videoconferencing use is accelerating, thanks to growing demand, falling prices, and availability of cloud-based meet-me and interoperability services. Nemertes Research recently published the results of its second-annual study on enterprise adoption of videoconferencing in small rooms (five or fewer seats) and use of cloud videoconferencing "meet...

As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services. Nemertes Research, a tech advisory firm, recently interviewed IT security leaders about their top enterprise security concerns and challenges. Unsurprisingly, participants...

For IT leaders, building a business case is typically close to the bottom on a list of favorite job responsibilities. Yet, it’s crucial to the success of IT and getting more for less in a world where everyone’s competing for IT budget dollars. As companies move...

Unified communications and collaboration is rapidly transforming; IT leaders need to get out ahead of these changes to stay relevant. Managing enterprise communications and collaboration has followed a predictable approach: Define the requirements and pick a solution. Over time, upgrade as necessary. And, every so often,...

Let’s talk headsets. Yes, headsets. With all the activity surrounding many emerging technologies, ranging from machine learning to collaboration to advanced networking, why headsets? They’re becoming increasingly more important to the daily life of employees, how they serve customers, and how they interact with others, either from...

Nemertes's latest UCC TCO study reveal agility and the ability to refocus IT on strategic initiatives beat cost savings as cloud drivers. When it comes to cloud, you'd think you're either a fool or living under a rock if you're not embracing it. So whenever a...

Though still in early days, the nexus of artificial intelligence and unified communications is emerging, as AI tools could help streamline collaboration processes. Read more at SearchUnifiedCommunications.TechTarget.com...

With all the talk of advanced collaboration apps, such as virtual whiteboards and team chat, shifting the UC conversation to migrating from TDM to IP may seem like you’re living in a time warp. The year is, in fact, 2017, and the reality is that 72%...

Identifying the best unified communications platform service for your company is a complex task. This guide shows you how to evaluate vendors and buy the right CPaaS. Read more at SearchUnifiedCommunications.techtarget.com...