Metrigy Blog

Very few companies have fully realized the power of using a common platform for employee and customer interactions. Yes, Metrigy’s research shows that 62.8% of organizations have integrated their UC and contact center platforms—61.9% of those using the same provider. This clearly indicates most IT and...

As a result of the COVID-19 pandemic in-person events largely came to a halt in 2020 as organizations shifted from in-person to virtual meetings, webinars, and larger events. Now, as conditions improve in many parts of the world, and restrictions ease, event managers are increasingly...

As the hybrid work model expands, discover the unified communications and collaboration trends anticipated to transform the market in 2021 and further on. The COVID-19 pandemic ignited unprecedented changes in the unified communications and collaboration market as organizations rapidly shifted to remote work. Hybrid work, which...

A successful return-to-the-office strategy requires due diligence to understand reasons for return, employee attitudes, and how best to support various work styles. When we conducted Metrigy’s Workplace Collaboration:2021-22 global research study back in January, few workplaces expressed an appetite to return to the office any time...

Hybrid work, in which employees remain at home, return to the office, or split time between each will create a new paradigm for workplace communications and collaboration. Key a successful hybrid work strategy is leveraging team collaboration to enable contextual work. Metrigy’s global Workplace Collaboration:...

Get ahead with a proactive strategy that maximizes cross-company team performance while minimizing risk. Despite the rapid growth in adoption of meeting and team apps in the last year, many organizations still struggle to enable effective cross-company collaboration, instead relying on disjointed approaches, including email and...

The workplace will not look as it did before the COVID-19 pandemic, with only 12% of organizations planning a full-time return to the office, according to Metrigy's "Workplace Collaboration: 2021-22" global study of more than 475 organizations. Less than a quarter of organizations are planning...

Take a proactive approach to avoid impairing collaboration. According to Metrigy’s “Workplace Collaboration: 2021-22” global research study published in January: 82% of companies use video for all or most meetings 87% say that videoconferencing is important or critical to business operations 71% saw videoconferencing utilization continue...

Businesses continue to deliver virtual options for customers to buy products, visit the doctor, take a class, and address service issues. With fewer people visiting physical locations following the COVID-19 pandemic, contact centers have seen a surge in activity....

WFH and video require a revisiting of network architectures and security plans. The rapid shift to work from home (WFH) in the last one-plus years has drastically changed network demands. Prior to the pandemic, network designs were already in flux as traffic patterns increasingly shifted from...

Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools. Slack has redefined the workspace since its launch in 2013, both for its customers and customers of competing enterprise messaging and collaboration...