If there was a “term of the year” award for the communications, collaboration, and customer experience space, “generative AI” would win for 2023 in a landslide.
Read More
Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the choice of beginning their interactions that way.
Read More
Collaboration apps do more than just let employees work together. They also generate a valuable trove of user data that can help companies become more efficient.
Read More
By integrating augmented and virtual reality technologies with 5G, several industries could reap significant benefits. But beware of some important limitations.
Read More
Working in the industry or as an IT or CX professional, you have certain expectations of the customer service engagements you experience in your personal life. Knowing the state of…
Read More
Midsize companies are leveraging their customer feedback generally in more useful and sophisticated ways compared to other sizes of companies, ultimately driving better customer experience (CX), Metrigy’s Customer Insights &…
Read More
Hold on to your hats. Just when we’ve all gotten comfortable with our communications and collaboration apps, they’re poised for significant change. One change agent? Generative AI, of course.
Read More
As workplace strategy stabilizes, danger lurks in diminished focus on employee experience—especially amid other business challenges.
Read More
Business leaders and consumers are understandably reluctant to embrace AI right now – but research shows they don’t see federal oversight as the response to their concerns about the new…
Read More
Metrigy research data, collected from more than 1,400 global participants for our Workplace Collaboration MetriCast 2023 study, shows that successful companies, using specialized UC administration management tools, achieve the following…
Read More