MetriNotes

June 3, 2021 – Unisys Corporation has announced an agreement to acquire Unify Square for $152.5 million. The acquisition will integrate Unify Square’s unified communications security and management applications into Unisys’ digital workplace management services offerings....

June 3, 2021 – Unisys Corporation has announced an agreement to acquire Unify Square for $152.5 million. The acquisition will integrate Unify Square’s unified communications security and management applications into Unisys’ digital workplace management services offerings....

May 26, 2021 – Mitel announced an exclusive partnership with Five9 to provide its customers and partners with access to Five9’s Contact Center as a Service (CCaaS) suite. Mitel will integrate Five9’s CCaaS solution with its own Unified Communications (UC) offerings.The single platform includes integrated...

May 19, 2021 – Zoom has announced Zoom Events, a new platform for virtual events designed to allow customers to manage all aspects of event production and delivery. Features include ticketing and registration, billing, attendee networking, attendee management, post-event reporting, and the ability to deliver...

May 18, 2021 – 8x8 announced XCaaS, a new delivery model that leverages a single platform to deliver Contact Center-as-a-Services (CCaaS) and Unified Communications-as-a-Service (UCaaS). Offering 99.99% availability, 8x8’s XCasS is designed to allow for seamless communications and collaboration, internally as well as with customers....

May 12, 2021 – Cisco announced an intent to acquire Socio Labs, a vendor delivering an interactive platform for hosting and managing in-person, virtual, and hybrid events. Socio’s platform is used to enable audience interaction, virtual exhibit halls, and sponsorship management, before, during, and after...

May 10, 2021 – RingCentral and Verizon Business announced a strategic partnership that will see the launch of “RingCentral with Verizon,” incorporating RingCentral’s Unified Communications-as-a-Service (UCaaS) with Verizon’s wireless, network, and security offerings. The new offering will deliver the full capabilities of RingCentral’s calling, messaging,...

May 5, 2021 – SafeGuard Cyber introduced new governance capabilities for Zoom meetings. The solution enables companies to centrally define and enforce security and compliance policies governing audio, video, transcripts as well as messaging and in-meeting chat....

April 20, 2021 – Talkdesk announced deeper integration with Zoom Phone to improve customer experience. The move provides a more seamless experience between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). A back-office integration improves call routing and eliminates the...

April 19, 2021 – Theta Lake, a collaboration security and compliance solutions provider, announced the “eComms Archive module for Zoom.” This feature enables Zoom customers to capture and archive chat and polling capabilities within Zoom meetings, allowing these features to be used by organizations that...

April 14, 2021 – Vonage announced enhancements to its contact center services aimed at improving customer engagement. The most prominent features of the release is dubbed Visual Engagement for Vonage Contact Center, and it allows companies to interact with their customers using video embedded directly...