MetriNotes

April 6, 2021 – Comcast Business announced new enhancements to its ActiveCore- SD-WAN (software-defined wide-area networking) service built on Versa Networks’ platform. These enhancements allow Comcast’s SD-WAN service to apply AI and machine learning to optimize application data flows based on real-time network performance and...

What’s the news? March 22, 2021 – Zoom released a video Software Development Kit (SDK) that lets developers leverage Zoom’s HD video, audio, and other interactive features to build video-based applications with native user interfaces. Developers can improve customer experience, create new revenue sources, and bolster...

What’s the news? March 23, 2021 – RingCentral has acquired Kindite, a company delivering encryption technologies for cloud-based applications. RingCentral notes that Kindite’s technology will allow it deliver “enhanced security capabilities, including end-to-end encryption.” Kindite’s Zero Trust security model ensures that customers retain control of their...

What’s the news? March 15, 2021 – 8x8 announced a service that allows companies to integrate their 8x8 contact center with Microsoft Teams. 8x8 becomes the fourth vendor certified by Microsoft for such an integration (others are Anywhere365, ComputerTalk, and Enghouse Interactive). Companies that use 8x8...

What’s the news? March 18, 2021 – Avaya announced an expansion of features for its Spaces team collaboration and video meeting application. Enhancements include: The ability for Spaces users to make audio and video calls to each other, or to anyone via existing enterprise calling platforms,...

What’s the news? March 16, 2021 – Genesys announced plans to acquire LogMeIn’s Bold360, a company known for conversational AI, dynamic knowledge base, and agent experience—key areas for customer experience (CX) transformations. The move also helps Genesys to solidify and advance its Experience-as-a-Service vision, which leverages...

What’s the news? March 2 - Microsoft introduced Operator Connect for Microsoft Teams, a partner initiative designed to simplify deployment of Teams Phone System. Operator Connect allows organizations to directly connect their Teams Phone System instance to certified Direct Routing providers, directly within the Teams Operator...

What’s the news? March 2 - Cisco announced a preview-availability of real-time language translation for Webex along with the ability to now support more than 100 languages. With this feature, Webex meeting participants will be able to view closed captioning in their own native language. [pdf-embedder url="https://www.metrigy.com/wp-content/uploads/2021/03/Metrigy_MetriNote_20210303_CiscoWebexTranslation.pdf"]...

What’s the news? At its annual Ignite users' conference Microsoft announced a slew of new features for Microsoft Teams. Among them is a new feature called Teams Connect, designed to provide Microsoft Teams customers with the ability to establish cross-company shared collaboration channels, allowing each participating...

What’s the news? Masergy has announced an integrated offering that bundles its existing UCaaS (Unified Communications-as-a-Service) with Cisco Webex, providing the ability for customers to buy a single solution that includes calling and Cisco Webex meetings and team collaboration. Masergy’s customers now can take advantage of...

What’s the news? Five9 has announced new features to integrate Workforce Optimization (WFO) with its cloud contact center platform. Supervisors can more effectively manage their team of agents, while agents can better manage their schedules and review evaluations to help improve their performance. The overall goal...

What’s the news? Zoom has introduced a set of Zoom Room features to support safe return to the office. The announced capabilities include the ability to: • Use a mobile device to control a Zoom Room • Count the number of people in a room • Monitor meeting space...