In this webinar we'll share our latest research on how work location strategies correlate with success, the role of IT and collaboration teams in supporting successful hybrid-work strategies, and how to ensure that employees remain engaged no matter their work location....
In this webinar we’ll share Metrigy’s insights, based on data gathered from hundreds of organizations, to provide metrics-based guidance as to how organizations can meet these challenges and gain tangible benefits by proactively addressing service management....
Metrigy's MetriStar awards recognizes those providers who are both highly rated by their customers, and whose customers have achieved measurable success for their investments. The awards are based on data gathered from hundreds of IT and customer experience leaders in North America, Western Europe, Southeast...
Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see what the customer sees, share screens, or cobrowse. In this webinar, we'll review the types of visual engagement, why you should add...
Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see what the customer sees, share screens, or cobrowse. In this webinar, we'll review the types of visual engagement, why you should add...
We've been hearing a lot about the integration of UC and contact center platforms. But what do CX leaders define as the technical requirements of such integration? And once platforms are integrated, how are they using the applications in practice? What success metrics are companies...
Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help differentiate you from your competitors. During this webinar, we’ll focus on three areas that will boost...
Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help differentiate you from your competitors. During this webinar, we’ll focus on three areas that will boost...
Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help differentiate you from your competitors. During this webinar, we’ll focus on three areas that will boost...
The phone is dead, or is it? Are built-in cameras good enough? And what's the best approach toward buying and managing headsets? In this webinar we'll look at how organizations are selecting endpoints for home, in-office, and hybrid work, and what strategies best correlate with...
As companies shift unified communications to the cloud, they must also evolve their security, performance, administration, and user adoption management strategies as well. In this webinar, we'll share Metrigy's latest research to provide actionable insight into:...
Self-service technologies are one of the top CX transformational activities underway. Organizations must modernize and regularly update their self-service knowledge bases to deliver a sold customer experience. During this webinar, you'll learn: - Who are the key knowledge base providers? - What are the best practices in...