Winning new customers is part of the battle; keeping them and growing the relationship is the other. AI-enabled CRM and sales-enablement tools help automate advancement of sales cycles. But once you’ve hit “closed-won,” how do you ensure the customer stays loyal and engaged, while buying...
In this webinar we'll share the latest insight from our Workplace Collaboration 2021-22 research study on how organizations are using virtual whiteboard apps to achieve measurable improvements in productivity....
In this webinar we'll look at how best to successfully meet the network needs of in-office and remote workers....
During this webinar, Metrigy CEO Robin Gareiss and NICE inContact VP of product marketing Chris Bauserman will demystify the confusion around AI. This and subsequent webinars in this series will drill down with even more granularity to provide clear recommendations on how targeted use of...
In this webinar we'll provide insight into the characteristics of successful UCaaS implementations to provide IT leaders with the metrics-based guidance they need to ensure their own success....
In this webinar, industry leaders will share their insight, best practices, and guidance for ensuring safe and secure management of these new communications interfaces. ...
The physical workplace has undergone transformational change in the last year, and will only change further in 2021 and beyond. In this webinar we'll share insight from Metrigy's global Workplace Collaboration: 2021-22 research study, based on data gathered from more than 475 end-user organizations, to...
Hot off the presses, Metrigy's global Workplace Collaboration: 2021-22 research study, based on data gathered from more than 475 end-user organizations, provides insight into successful strategies for supporting virtual and in-person collaboration in the new way of work. Attendees will learn which application, management, and...
A continuing debate at many companies is whether to move fully or partially to the cloud contact center. And for those already there, they’re always evaluating new ways they can benefit from the cloud. About 48% of contact centers are using cloud platforms, whether multi-tenant...
With countless ways to use Artificial Intelligence (AI) and analytics to improve your Customer Experience (CX), it’s difficult to determine how to prioritize your technology investments. The use and planned use of AI for CX initiatives has grown by 61% in the past two years....
There is no shortage of options when it comes to building a CX strategy. But once CX leaders have executed on that strategy, how do they continue to optimize it? And more importantly, how do they know whether their strategy is, indeed, successful? In this...
Following the unplanned and rapid move to home offices, customer experience leaders are discovering unexpected benefits with work-from-anywhere strategies. When the pandemic first emerged and shelter-in-place orders went into effect, most companies planned for a brief change...