Research Blogs

Despite the availability of all-in-one communications solutions, the majority of small and midsize businesses (SMBs) still rely on separate apps for calling, meetings, messaging, virtual events, webinars, contact center, and customer support....

Making the right choice means continuously reviewing your options Last month, Microsoft finally shared detailed adoption numbers for Teams Phone System, noting on its earnings call that there are approximately 12 million active licenses in use. While an impressive number, that represents a fairly small fraction...

From use of personas to formal adoption plans, a look at some of what successful companies have included in their employee experience initiatives. It’s tough to get the employee experience right when it comes to technology, people, and processes. So what can IT, HR, and other...

Research proves the business benefits of centralized management of Voice, Video and Network Performance across hybrid workforces. With inflation hitting an all-time high, interest rates rising, food and gas prices soaring, and continued supply chain disruptions, many executives are taking a hard look at cutting costs...

What does “digital” customer experience even mean anymore? At a recent meeting with a chief marketing officer (CMO) of a customer experience (CX) analytics company, he presented a slide about his company. It contained three bullet points and four uses of the word “digital,” including digital...

Loyalty programs can help organizations retain their most valuable customers with special offers. Additionally, they can gather useful marketing data, increase referrals and more....

Beth Hilbing, co-CEO of C-Sweet, a cross-industry networking organization for women leaders, is on a mission to help women bring each other up in business and to make a difference in society. She sits down with Metrigy's Robin Gareiss to discuss the value of networking...

Vendors are beginning to take solid steps to make sure their video conferencing apps are interoperable with whatever meeting apps employees want to use. At many companies, groups of employees are coming back to the office -- either on a full-time or part-time basis. Their return...