Research Blogs

AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products. As demand for video conferencing grows, the technology is advancing in productive ways. In particular, the latest AI and machine...

As IT and business leaders are faced with transformative changes in the workplace, data will be incredibly important to help guide decisions—and management tools deliver the data. Consider that only 12% of companies plan to fully return to the office following the pandemic (most will...

July 27, 2021 – Bandwidth has introduced an expansion to its Duet “Bring Your Own Carrier” (BYOC) solution, adding support for RingCentral’s MVP (Meetings-Video-Phone) platform. The new offering enables RingCentral MVP customers to use Bandwidth for phone number provisioning and management, PSTN connectivity, emergency call...

As employees return to the office, successful meetings must put everyone on a level playing field. With many companies bringing, or considering bringing, employees back to the office in some fashion over the next few months, a key challenge has emerged: how to ensure that meeting...

The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially providing lower costs and improving flexibility. Over the last few years, Metrigy has tracked a rapid rise in the adoption of unified communications-as-a-service, or UCaaS, for short. According to...

The last several weeks have highlighted the growing importance of proactively addressing the security of team collaboration applications....

The financial services industry faces unique collaboration challenges, especially in supporting the needs of the hybrid, in-office, and remote workforce. Key among these challenges are: Meeting various global regulatory requirements governing reporting and securing financial transactions Protection of personally identifiable information (PII) including social security numbers, account...

Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface delivering integrated calling, messaging, and meetings...

The rapid shift to work-from-home (WFH) over the last year has accelerated the move of unified communications to the cloud. Today, nearly half (47.3%) of the 476 companies benchmarked in Metrigy’s global Workplace Collaboration: 2021-22 research study have either fully or partially adopted Unified Communications-as-a-Service...

By taking a new look at video conferencing, organizations can make their meetings more effective and keep employees from burning out. The shift to working from home has fueled a rapid increase in the use of video conferencing, with no sign of abating. Among the 476...

A proactive strategy to measure employee engagement, minimize stress, and ensure common direction is required to ensure employee satisfaction. My colleague Robin Gareiss recently published results of a Metrigy global study that looked at how more than 520 enterprise organizations are evolving their customer experience initiatives....

As IT leaders re-evaluate their technology architectures in light of the permanent shift to a hybrid work-from-home environment, new complexities and concerns arise. Adopting a “Bring Your Own Carrier” (BYOC) approach can address many of these issues....