Digital Workplace

December 1, 2021 – 8x8 announced that it is purchasing rival UCaaS and CCaaS provider Fuze for $250 million in combined cash and stock. The deal is expected to close in Q1 of 2022. 8x8 notes that the acquisition will accelerate its product development and...

Success comes from aligning HR, facilities, and IT toward a common goal. Metrigy’s recently published Unified Communications Management and End-points: 2021-22 study of nearly 400 organizations found that the office is in a state of flux, with just over 15% of companies now fully work-from-home. Of...

Moving to UCaaS doesn’t absolve IT of management responsibility. It requires continued proactive efforts to ensure high-quality voice and video experiences. The age of cloud communications has arrived. Metrigy’s data shows that more than 47% of companies now use unified communications-as-a-service (UCaaS) for all or some...

November 16, 2021 – At its annual Frontiers conference, Slack announced a major revamp to its platform to better enable customers and partners to optimize digital work. Slack’s enhancements include the ability to create customized workflows based on blocks that can be shared and reused...

Nov. 8, 2021 – Everbridge, a provider of Enhanced 9-1-1 (E911) management solutions, announced it will support Cisco’s recently announced Nomadic 911 capability to ensure accurate location tracking and 911 call routing for the Webex app, per terms of a newly extended partnership. Everbridge acquired...

Nov. 10, 2021 – Pexip, a provider of video communications applications and services, is acquiring Skedify, a provider of a customer engagement platform that enables easy scheduling of video and in-person meetings. Pexip notes that the acquisition will enable it to deliver improved solutions focused...

Nov. 9, 2021 – In a joint announcement, RingCentral and Mitel revealed that they have forged a strategic unified communications-as-a-service (UCaaS) partnership that allows for delivery of RingCentral’s cloud messaging, video, and voice services to Mitel’s sprawling base of on-premises PBX customers, numbered at 35...

Audio and video devices can improve the remote working experience – so long as buyers know what to look for before provisioning. In an effort to improve the voice and video experience for remote workers, a number of vendors including Cisco, Jabra, Logitech, Microsoft, Neat, and...

Nov. 2, 2021 – At its Ignite annual conference, and following from the February 2021 introduction, Microsoft announced general availability of its Viva employee experience platform, along with a slew of new features and partner integrations for each of the four modules within the platform,...

A new digital canvas app for Microsoft 365 addresses the rising visual collaboration trend. Microsoft this week introduced Loop, a multifaceted digital canvas app that allows ideation and co-creation among teams within chats, virtual meetings, and documents as well as in shared workspaces. Loop isn’t Microsoft’s first...

Metrigy’s analysis of what’s working at the most successful companies shows that it pays to invest in the right technologies to support at-home workers. Last month, my colleague Irwin Lazar shared tips for optimizing meeting rooms to better support hybrid work based on results from Metrigy’s...

The COVID-19 pandemic tested business continuity plans in ways never before imagined as employees largely shifted from in-office to home. This led to a rapid rise in adoption of cloud-based collaboration and communications applications including video conferencing and messaging to enable distributed worker engagement. Moving...