Companies have increasingly adopted team collaboration apps like Cisco Webex, Microsoft Teams, RingCentral Glip, and Slack replace email with contextual workspace that integrate chat, applications, files, and data. But when it comes to company-to-company collaboration, many organizations still rely on email, or simply invite guests...
Companies are flocking to voice biometrics and facial recognition for customer interactions. These technologies identify customers quickly, and save on average 30 to 60 minutes on each call or video interaction. Join this webinar to learn: - What are companies plans to use biometrics? - What's driving...
More than 70% of organizations are using AI to help them serve customers and improve customer service agent performance. But AI is a loaded acronym--adopting AI can mean dozens of things! Join this webinar to learn how companies are using AI in their customer interactions,...
Employees and customers both have more power than ever before. With hybrid workplaces as the new norm, the best employees can work or look for work anywhere in the world. Customers also have the same global choice when it comes to who they do business...
As video conferencing has become an essential means of communicating and collaborating, so too has video conferencing burnout. As employees shifted to remote work, many companies simply changed their regular meetings to use video without realizing the potential impact on employees on long, back-to-back, video...
IT and CX leaders around the world are planning for a hybrid workplace of the future, where employees work from any combination of home offices, company locations, and even coffee shops. In this environment, it’s more important than ever to connect all employees with the...
Don’t compromise security, performance when moving to Teams, Zoom, and others Business technology leaders are re-evaluating their communications and collaboration portfolios as they plan for the future workplace. The shift to permanent full-time or hybrid work-from-home has served as a catalyst for more cloud-based UC and...
Unified communications applications including telephony, meetings, and team messages are now well established. Together they support effective meetings and workstream collaboration, but they don't fully replace the in-person experience nor enable enterprise-wide information sharing. Establishing an effective collaboration strategy means going beyond UC to deliver...
Regardless of the path the pandemic takes in the second half of 2021 it is clear that a large percentage of employees will continue to work remotely if offered the choice. IT and business leaders must understand what approaches best meet the individual needs of...
Organizations are using more collaboration tools than ever before, creating new opportunities to enable the virtual workforce, but also introducing new risk and attack vectors. In this webinar we'll look at the requirements to enable governance, complilance and security as part of a comprehensive workplace...
What makes a great customer journey? And what are the warning signs of problems? CX technology can be a blessing and a curse....
Hybrid-work means that employees are spread across home and office, working with an ever-increasing array of applications and information, engaging both internally and with partners and customers externally. Team collaboration platforms, by virtue of their ability to integrate applications, data, and workflows and extend across...