Upcoming Webinar – Workflow Management
This research study looks at enterprise adoption of workflow management tools and processes, and shares the characteristics of successful application evaluation, deployment, and management strategies....
Webinars
Upcoming Webinar – Small Business, Big Engagement: How SMBs Benefit from Cloud Communications
Cloud communications offers all of these benefits and more, enabling SMBs to rapidly improve customer and employee interactions....
Upcoming Webinar – Why Use a Carrier to Deliver Cloud UC and Contact Center Services?
This webinar explores the pervasiveness of using carriers, the benefits and disadvantages, and what providers are offering today....
Webinar Replay – MetriStar Top Providers for Workplace Collaboration
During this webinar, we will review the MetriStar top providers in each Workplace Collaboration area, based on real-world data from their customers....
Webinar – Optimizing Employee Experience: An Overview of Strategy & Tools in Use
Based on Metrigy’s Employee Experience & Workplace Engagement 2022-23 research study, discover how companies are approaching the employee experience discipline amid changing workplace dynamics. Which goals are most important? How does technology help with the challenges, and which types of tools are in use? Who’s...
Webinar – Customer Experience Transformation (Ep. 3): Live Interactions – When and Why?
Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require voice, video, or screen-sharing support from live agents? This webinar is based on Metrigy's Customer...
Webinar – How to Optimize Employee Experience Using Data-Driven Insights
Metrigy VP of Research and Principal Analyst Beth Schultz will provide a high-level overview of the employee experience market, explain where insight tools fit into the overall strategy for optimizing the employee experience, and share adoption trends gleaned from a study of HR and other...
Webinar – Customer Experience Transformation (Ep. 2): Self-Service Done Right
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?...
Upcoming Webinar – Customer Loyalty: Achieving Results Using Automation
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?...
Upcoming Webinar – Customer Experience Transformation Ep.1: Enabling Technologies for Agents
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?...
Webinar Replay – Work from Home Success in 2022 and Beyond
In this webinar we'll share insights gleaned from Metrigy's research into work-from-home and return-to-office plans and success correlations to provide business and IT leaders to provide metrics-based advise for achieving remote work success....
Webinar Replay – What You Need to Know About Employee Experience
In this webinar get a high-level overview of this market, discover the various types of tools for employee engagement insights––and how to evaluate them, and get best practices implementation advice...