Employee Experience: 2023-24
Published on: September 7, 2023
- Product adoption
- Approach and technology use by role (customer-facing agents/frontline personnel and knowledge workers)
- Understanding employee behavior from collaboration apps/ecosystem
- Voice of the employee
- Promoting employee engagement
- Knowledge sharing/management
- Communicating to and sharing information with employees
- Linking employee experience to customer experience
- AI use
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