Managing UC for Teleworkers

Managing UC for Teleworkers

The global Covid-19 pandemic has led to an unprecedented shift to work-from-home. Nemertes’ recent global study of more than 460 organizations found that:

  • 91% of organizations now support work-from-home (up from 63% before the pandemic)
  • 72% of employees now work at home (up from 34% before the pandemic)

In addition, 70% of participants expect to support work-from-home, even after the impact of the pandemic eases over time, as organizations see benefits in productivity, worker flexibility, carbon reduction, and the ability to reduce real-estate costs. Those returning to the office believe that in-office workers are more productive, or are facing difficulty managing remote employees and providing adequate, and secure, virtual collaboration capabilities.

What the office will look like in a post-pandemic world remains to be seen. IT leaders we’ve recently interviewed say that they expect significant long-term changes in how and where people work. It is likely that organizations will, at least for the foreseeable future, take steps to reduce the number of people in offices at any one time. That could mean flexible work programs that see individuals only work in the office certain days-per- week. Meetings may shift out of the conference room and instead entirely be conducted via desktop apps, potentially creating information security risks while adding additional procurement, licensing, and management costs to support increased remote-work.

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