May 20, 2021 MetriNote – 8×8 Announces Experience Communications-as-a-Service (XCaaS)
What’s the news?
May 18, 2021 – 8×8 announced XCaaS, a new delivery model that leverages a single platform to deliver Contact Center-as-a-Services (CCaaS) and Unified Communications-as-a-Service (UCaaS). Offering 99.99% availability, 8×8’s XCasS is designed to allow for seamless communications and collaboration, internally as well as with customers. It delivers integrated management and administration, as well as analytics and external application integrations.
The single platform includes integrated contact center, voice, team chat, meetings, and Communications Platform as a Service (CPaas).