Oct 08, 2021 MetriNote – 8×8 Unveils Frontdesk Integrated XCaaS Solution
What’s the news?
Sept 27, 2021 – 8×8 has announced a solutions-based offering stemming from its “eXperience Communications as a Service” (XCaaS) integrated platform. The 8×8 Frontdesk solution supports the role of a receptionist with a new interface that combines both its Unified Communications (UC) and contact center capabilities. Unlike traditional operator consoles or switchboards, which require separate applications, Frontdesk eliminates the need for additional applications or third-party solutions by natively enabling capabilities within the 8×8 Work app, including voice, video, and team chat.