MetriNote – Amazon Connect Gets ML-Powered Call Summaries

MetriNote – Amazon Connect Gets ML-Powered Call Summaries

What’s the news?

Nov. 30, 2021 – AWS continues to enhance its Amazon Connect CCaaS offering with machine learning (ML), this week announcing an automated call summarization feature. This call summary capability is now set as a default in Contact Lens, the ML-powered real-time contact center analytics engine for Amazon Connect.

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