Mar 18, 2021 MetriNote – Avaya Adds New Capabilities to Spaces
What’s the news?
March 18, 2021 – Avaya announced an expansion of features for its Spaces team collaboration and video meeting application. Enhancements include:
- The ability for Spaces users to make audio and video calls to each other, or to anyone via existing enterprise calling platforms, or via Avaya-provided calling plans
- New AI-powered capabilities including noise cancellation and virtual speaker placement to improve meeting experiences
- APIs to enable third-party application integration into Spaces rooms
- The ability to support large-scale meetings with thousands of participants
Space is built on Avaya’s OneCloud CPaaS platform, enabling customers to customize the Spaces experience and embed collaboration features into existing or new business applications. CX leaders also can use the CPaaS platform to customize technology for customer interactions.