Aug 30, 2021 MetriNote – Avaya and Microsoft Announce CPaaS and CCaaS Integration
What’s the news?
August 17, 2021 – Avaya and Microsoft have announced integration of Avaya OneCloud CPaaS with Microsoft Azure Communication Services (ACS). The partnership lets Avaya offer Communications Platform-as-a-Service (CPaaS) capabilities that leverage real-time communications (voice, messaging, video) provided by Microsoft ACS. Avaya also announced expanded integration of its Contact Center-as-a-Service (CCaaS) with Microsoft, allowing Avaya CCaaS to run in Azure, and to integrate with Microsoft Teams and Dynamics 365. Avaya session border controllers are now certified for Microsoft Teams Direct Routing, as well.