MetriNote – Bandwidth Extends E911 Partnerships

MetriNote – Bandwidth Extends E911 Partnerships

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Dec. 8, 2021 – Bandwidth has extended its capabilities to support dispatchable location requirements under RAY BAUM’s Act for its customers via new and expanded agreements with three partners: 911 Secure, 911inform, and 9Line Software. RAY BAUM’S Act requires that 911 calls sent from a multi-line telephone system (MLTS) to a public safety answering point (PSAP) provide dispatchable location information including “the validated street address of the calling party, plus additional information such as suite, apartment, or similar information necessary to adequately identify the location of the calling party.” The deadline for fixed-line compliance was Jan. 6, 2021, while the deadline for compliance for non-fixed endpoints such as softphones and wireless phones is Jan. 6, 2022. The new partnerships broaden Bandwidth’s ability to support legacy on-premises platforms from vendors such as Avaya, Cisco, Microsoft and Mitel, as well as cloud-based platforms from Cisco BroadWorks, Microsoft Teams, and others. 911inform brings additional capabilities, including the ability to share real-time location information with first responders and to enable remote control of devices such as door locks, cameras, and phones.

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