MetriNote – Cisco Bulks Up Collaboration Insights

MetriNote – Cisco Bulks Up Collaboration Insights

What’s the news?

Dec. 13, 2021 – Cisco introduced a new set of metrics, called Connections, for the Insights dashboard it creates with data from Webex usage. With Connections, Webex users get a dynamic view of who they’re working with, and how often, based on their activity across meetings, messaging, and calls. Users can see Connections grouped by frequency (Close, Familiar, Distant) and, for their top collaborators, the strength of a connection. In addition, Connections features a “What’s New” section that facilitates reaching out to collaborators based on recent activity, and surfaces tips based on what’s going on among connections. To ensure employee privacy, Connections and all other Insights data is visible exclusively on an individual basis; an employee’s data is never open for viewing by managers or at an organizational level. Cisco introduced Insights for general availability in September, surfacing data aimed at helping employees understand meetings, work-life balance, and how better to find and use focus time.

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