MetriNote – Dialpad Buys Another Company – Koopid

MetriNote – Dialpad Buys Another Company – Koopid

What’s the news?

Oct. 19. 2021 – Dialpad has announced its second acquisition in about a month,with the purchase of Kooopid, an AI-driven platform for omnichannel customer experience (CX). Koopid will add chat, messaging, self-service, and social media to Dialpad’s contact center solutions. Customers can initiate a contact through any channel. The AI platform then orchestrates conversations across all channels, while maintaining and monitoring key details to deliver a contextual view to agent when interactions leave self-service and require live agents.

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