Oct 07, 2021 MetriNote – Dialpad Buys Kare Knowledgeware
What’s the news?
Sept 15, 2021 – Dialpad has announced the acquisition of Kare Knowledgeware, a customer experience platform that optimizes workflow orchestration, knowledge management, analytics, and business intelligence. The deal gives Dialpad’s contact center solution conversational AI capabilities and improved self-service functionality by organizing unstructured data and automating responses to common inquiries. The Kare technology improves the ability to resolve customer questions using self-service—and it also increases revenue generated during those interactions by suggesting complementary products and services.