MetriNote – Five9 Adds Synthetized Voice for Conversational AI

MetriNote – Five9 Adds Synthetized Voice for Conversational AI

What’s the news?

Dec. 7, 2021 – Five9 has introduced a new capability that will deliver lifelike-sounding synthetic voices for self-service use cases such as intelligent virtual agent (IVA) greetings, conversational prompts, and menu options. For this purpose, Five9 said it has added synthetic media company WellSaid Labs to its partner roster, and has extended the number of conversational AI engines it supports with its IVA platform, Inference Studio. The new Virtual Voiceover capability will be packaged as part of Inference Studio 7, announced in July and due for general availability in early 2022. Once Virtual Voiceover is available in Studio 7, users will have selection of synthetic voices from which to choose and incorporate into their IVA task flow, or they will be able to create their own voice avatars with WellSaid. Studio 7 renders the audio stream immediately, meaning businesses can update their IVA scripts in real-time.

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