Mar 16, 2021 MetriNote – Genesys Bold360 Acquisition to Boost Digital Capabilities
What’s the news?
March 16, 2021 – Genesys announced plans to acquire LogMeIn’s Bold360, a company known for conversational AI, dynamic knowledge base, and agent experience—key areas for customer experience (CX) transformations. The move also helps Genesys to solidify and advance its Experience-as-a-Service vision, which leverages technology to help companies listen to customers, understand and predict their behavior, and act on information learned. The acquisition is expected to close in the first half of 2021.