MetriNote – LogMeIn Adds Inbound, Outbound CCaaS Features for SMBs

MetriNote – LogMeIn Adds Inbound, Outbound CCaaS Features for SMBs

What’s the news?

June 9, 2021 – LogMeIn announced an outbound calling solution for sales organizations and expanded inbound capabilities for GoToConnect Contact Center services, designed for small and midsize businesses. New outbound features include outbound dialer, pre-recorded and customized voicemails, and SMS chat queues.

In addition, LogMeIn provides SMBs with analytics tools to track agent performance, including calls handled, the ability to automatically call back customers who abandoned calls, and reports to help increase productivity. And, it’s added intelligent call routing to match incoming calls to the best possible agent, along with auto-queue callback to give customers the option to opt for an agent to call them back vs. waiting on hold. Prices overall for the Contact Center portion of GoToConnect start at $30 per month per agent.

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