MetriNote – Salesforce Announces Slack Digital HQs

MetriNote – Salesforce Announces Slack Digital HQs

What’s the news?

September 21, 2021 – At Dreamforce, Salesforce announced a series of innovations and integrations designed to enable Slack to serve as a “Digital HQ”, connecting employees and customers with applications and data. These “Slack-First” offerings include specific use cases including sales, customer service, marketing, commerce, application development, and more. Salesforce also announced integrations of Slack into most of its offerings including Commerce, Experience, Platform, Trailhead, MuleSoft, and Quip, as well as industry-specific clouds. In all cases, customers will be able to leverage Slack integrations such as Zoom, as well as Slack Connect for B2B messaging. Salesforce will roll out these capabilities to Slack customers in 2022.

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