MetriNote – Talkdesk Announces Talkdesk Workspace & Builder

MetriNote – Talkdesk Announces Talkdesk Workspace & Builder

What’s the news?

April 27, 2021 – Talkdesk announced two key products, along with new company branding, to help streamline and customize contact centers. The first, Talkdesk Workspace, is a platform that unifies all customer experience (CX) applications on a single screen, while enabling customization for each role in the contact center. The second, Talkdesk Builder, provides low-, no-, and custom-code development tools. Developers can build custom apps, integrate data sources, design custom workflows, and create custom reports.

Combined, the announcement helps companies map their customer journey by aligning—yet customizing—all the different sales and service teams in their organizations on the same instance of Talkdesk.

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