Sep 16, 2021 MetriNote – Zoom Announcement Targets Key Demands for Visual Interactions
What’s the news?
September 13, 2021 – During this year’s Zoomtopia, Zoom announced it is launching Zoom Video Engagement Center (VEC), a cloud-based solution that helps companies deliver better customer experiences. This service enables a company to create and implement workflows optimized for video with templates created by Zoom. Videos can begin from any digital channel or physical location and integrate with other channels. AI will be utilized to automate and optimize these workflows and increase productivity during the customer journey. VEC will be available in early 2022.