MetriNote – Zoom To Acquire Five9 in $14.7B Stock Transaction

MetriNote – Zoom To Acquire Five9 in $14.7B Stock Transaction

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July 18, 2021 – Zoom Video Communications announced plans to enter the Customer Experience (CX) space full-force by acquiring Five9 for an all-stock transaction valued at $14.7 billion. The move combines one of the leading UC-as-a-Service platforms with one of the leading Contact Center-as-a-Service platforms—addressing a key demand of enterprise customers to use a common platform for both customer and employee communications.

The acquisition gives Zoom a foray into the $24 billion contact center market—but it also gives Five9 a more formal UCaaS offering. Five9 will be an operating unit of Zoom; Rowan Trollope will continue as CEO of Five9 and also become president of Zoom, reporting to Zoom CEO Eric Yuan. The transaction is expected to close in the first half of 2022.

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