Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) (defined as those with up to 400 employees) with the best opportunity to minimize telecom costs, maximize reliability, and provide access to advanced calling features.

In fact, 72% of SMBs currently using Microsoft Teams for messaging and meetings–along with a separate UCaaS provider for calling–plan to maintain their existing calling services.

If you’re responsible for planning your Microsoft Teams calling plans, you should evaluate the benefits of integrating UCaaS with the Microsoft Teams app. Alternative options include integrating your UCaaS provider’s calling capabilities into Microsoft Teams, or using Direct Routing services from your UCaaS provider to enable your employees to place and receive calls using the Microsoft Teams apps.

Based on Metrigy’s data gathered from 187 SMBs in North America, Europe, Asia, and Australia, we discovered:

  • A clear preference for using dedicated UCaaS services for calling, even when using Microsoft Teams for messaging and videoconferencing.
  • Significant benefits from using dedicated UCaaS services, including lower costs, greater reliability, and access to advanced calling and call center features.
  • For businesses committed to using Microsoft Teams Phone System, an opportunity to achieve additional benefits by using Direct Routing from their UCaaS provider to connect Microsoft Teams to the PSTN (Public Switched Telephone Network).

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