Integrated Unified Communications/Contact Center Drives Measurable Business Metrics

Category
Digital Workplace
ABOUT THIS INFOGRAPHIC

A majority of companies recognize the value of integrated UC/CC, but the benefits they realize vary based on the extent of their integration.

Even though 62.8% have integrated UC/CC, they are not necessarily on a natively integrated platform from a single vendor, resulting in potentially different user interfaces, custom code, and inconsistent feature sets.

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