Our Reports


A Lifecycle Analysis of UCaaS Costs

Published on: June 6, 2022

Author: Robin Gareiss, CEO and Principal Analyst


Table of Contents
  • Introduction and Study Overview
  • Day 1 Costs: Implementation and Training
  • Intuitive Platforms Require Less Training
  • Day 2 Costs: Ongoing Management and Operations
  • Employee Onboarding and Provisioning: How Fast?
  • Self-Service Administration Capabilities for Employees Drive IT Staff Productivity
  • Trouble Ticket Resolution Gives Glimpse Into Productivity Gains, Losses
  • Platform Reliability Crucial to Company Communications
  • Tips for Selecting UCaaS Providers


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