Our Reports


CX Technology Trends

Published on: May 19, 2021

Author: Robin Gareiss, CEO and Principal Analyst

Agenda
  • About Metrigy
  • Study Overview
  • Success Definitions
  • Customer Experience Transformation
  • Workplace Trends
  • Contact Center Trends
  • Customer Interaction Channels
  • Self-Service and Chatbots
  • Biometrics
  • Addendum: Participant Profile


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