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Deriving Top Value from CPaaS

Published on: July 25, 2022

Author: Beth Schultz, Vice President of Research and Principal Analyst


Table of Contents
  • Executive Summary
  • CPaaS State of Adoption
  • CPaaS Understanding Drives CX Success
    • Success Correlation
    • CCaaS Relationship
    • Low Code/No Code
  • Think ‘Solution,’ Not Technology
  • CX Improvements
  • Conclusions and Recommendations


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