Our Reports


Ebook – UC and Contact Center Platform Integration Drives Business Success

Published on: September 20, 2021

Author: Robin Gareiss, CEO and Principal Analyst


Table of Contents
  • Companies Hiring Chief Customer Officers to Improve CX
  • CCOs Uncover Problems When Contact Center and Unified Communications Aren’t Integrated
  • Building a Bridge
  • Single-Provider Integration Doesn’t Always Mean Same Native Platform
  • Cloud Architectures More Common With Integration
  • Why Integrate UC and Contact Center
  • Business Success Metrics With Integrated UC/CC Are Impressive
  • Don’t Forget Change Management


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