Our Reports


Guided CX

Published on: January 12, 2022

Author: Robin Gareiss, CEO and Principal Analyst


Table of Contents
  • When Customer Experience Falls Short
  • The Growth of Digital Customer Transactions
  • What is Guided CX?
  • Guided CX Boosts CSAT
  • Guided CX Reduces Time Required on Calls
  • Video-Enabled CX Growing Rapidly
  • CX Transformation Projects Show Better Results With Video
  • Track the Customer Journey
  • Conclusion and Recommendations


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