Author: Robin Gareiss, CEO and Principal Analyst
The path to success often resembles a long and winding road. As Thomas Edison said, “I have not failed. I’ve just found 10,000 ways that won’t work.” But wouldn’t it be nice to chip away at that 10,000 figure?
For IT and business leaders trying to optimize customer experience, finding a successful strategy as quickly as possible can be a huge competitive differentiator. This report provides a recipe for success, based real-world metrics of what leading organizations do to drive measurable improvements in their CX strategies.
Before anyone can optimize CX, they must have a strong foundation. By that, we mean the organization must view customer satisfaction as a priority, support CX transformation initiatives, and devote budget to fund the projects.
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