Author: Irwin Lazar, President & Principal Analyst
Organizations today have more ways of communicating internally and externally than ever before: Almost 68% now use team collaboration apps internally and with business partners and customers. Nearly 43% of companies use consumer mobile business chat services such as Apple Business Chat, Facebook Messenger, WeChat, WhatsApp, and more.
As the number of interaction channels grows, so too does the need for a proactive, comprehensive management strategy to protect organizations from an increasing array of threats. Message services must meet requirements for governance and compliance, and must be protected against fraud that puts both company and customers data at risk.
The key to success is adoption of a unified security platform that provides end-to-end visibility and consistent policy enforcement across all potential communications channels. Therefore, security and IT leaders should:
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