Author: Irwin Lazar, VP & Service Director
Team chat and messaging applications offer the opportunity to replace email with contextual communications improving collaboration among workgroups and distributed teams. As a result, enterprise adoption is rapidly growing. However, most organizations have not yet incorporated team chat into their overall communications and collaboration strategy, or developed governance approaches to protect corporate data. IT leaders should take an active role in planning for a shift from email and IM to team chat, and its integration into business processes.
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