CCaaS Tag

Nov. 30, 2021 – AWS continues to enhance its Amazon Connect CCaaS offering with machine learning (ML), this week announcing an automated call summarization feature. This call summary capability is now set as a default in Contact Lens, the ML-powered real-time contact center analytics engine...

December 1, 2021 – 8x8 announced that it is purchasing rival UCaaS and CCaaS provider Fuze for $250 million in combined cash and stock. The deal is expected to close in Q1 of 2022. 8x8 notes that the acquisition will accelerate its product development and...

Sept 27, 2021 – Talkdesk has announced Talkdesk Phone, an enterprise phone system built on its cloud contact center platform. Doing so enables Talkdesk to bring features from the CX cloud platform—such as advanced AI and automation, omnichannel routing, and integrated analytics—to all phone users...

Talkdesk is somewhat an anomaly. Engineer Tiago Paiva, who founded the company 10 years ago after winning a hackathon for a prototype he created, remains at the helm. Despite its $10 billion valuation, the company still embraces an entrepreneurial, turn-on-the-dime innovative spirit. Though big changes are...

May 26, 2021 – Mitel announced an exclusive partnership with Five9 to provide its customers and partners with access to Five9’s Contact Center as a Service (CCaaS) suite. Mitel will integrate Five9’s CCaaS solution with its own Unified Communications (UC) offerings.The single platform includes integrated...

May 18, 2021 – 8x8 announced XCaaS, a new delivery model that leverages a single platform to deliver Contact Center-as-a-Services (CCaaS) and Unified Communications-as-a-Service (UCaaS). Offering 99.99% availability, 8x8’s XCasS is designed to allow for seamless communications and collaboration, internally as well as with customers....