Contact Center Tag

Here’s how customer experience leaders are making decisions—and what they want from you. As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly in large companies. A growing number of people within the company have a vested interest in...

Dec. 7, 2021 – Five9 has introduced a new capability that will deliver lifelike-sounding synthetic voices for self-service use cases such as intelligent virtual agent (IVA) greetings, conversational prompts, and menu options. For this purpose, Five9 said it has added synthetic media company WellSaid Labs...

Sept 27, 2021 – 8x8 has announced a solutions-based offering stemming from its “eXperience Communications as a Service” (XCaaS) integrated platform. The 8x8 Frontdesk solution supports the role of a receptionist with a new interface that combines both its Unified Communications (UC) and contact center...

Sept 27, 2021 – 8x8 has announced a solutions-based offering stemming from its “eXperience Communications as a Service” (XCaaS) integrated platform. The 8x8 Frontdesk solution supports the role of a receptionist with a new interface that combines both its Unified Communications (UC) and contact center...

Sept 27, 2021 – Talkdesk has announced Talkdesk Phone, an enterprise phone system built on its cloud contact center platform. Doing so enables Talkdesk to bring features from the CX cloud platform—such as advanced AI and automation, omnichannel routing, and integrated analytics—to all phone users...

August 25, 2021 – Comcast Business has announced an intent to acquire Masergy, a global provider of wide-area network (WAN) services including SD-WAN, security, and performance management. In addition, Masergy offers hosted communications solutions including calling, meetings, messaging, and contact center, delivered in partnership with...

June 9, 2021 – LogMeIn announced an outbound calling solution for sales organizations and expanded inbound capabilities for GoToConnect Contact Center services, designed for small and midsize businesses. New outbound features include outbound dialer, pre-recorded and customized voicemails, and SMS chat queues. In addition, LogMeIn provides...

May 26, 2021 – Mitel announced an exclusive partnership with Five9 to provide its customers and partners with access to Five9’s Contact Center as a Service (CCaaS) suite. Mitel will integrate Five9’s CCaaS solution with its own Unified Communications (UC) offerings.The single platform includes integrated...

May 18, 2021 – 8x8 announced XCaaS, a new delivery model that leverages a single platform to deliver Contact Center-as-a-Services (CCaaS) and Unified Communications-as-a-Service (UCaaS). Offering 99.99% availability, 8x8’s XCasS is designed to allow for seamless communications and collaboration, internally as well as with customers....