CPaaS Tag

Here’s how customer experience leaders are making decisions—and what they want from you. As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly in large companies. A growing number of people within the company have a vested interest in...

December 1, 2021 – 8x8 announced that it is purchasing rival UCaaS and CCaaS provider Fuze for $250 million in combined cash and stock. The deal is expected to close in Q1 of 2022. 8x8 notes that the acquisition will accelerate its product development and...

Nov. 22, 2021 – Global communications network technology stalwart Ericsson announced its intent to acquire cloud communications provider Vonage in a $6.2 billion cash deal expected to close in the first half of 2022, pending customary approvals and processes. The purchase reflects a $21 per-share...

Oct. 20, 2021 –Twilio introduced Engage, an omnichannel automation solution built on top of its Segment customer data platform and leveraging the use of its communications APIs. With its first iteration of Engage, Twilio is focusing on marketing automation, with the goal of enabling marketers...