customer service Tag

April 14, 2021 – Vonage announced enhancements to its contact center services aimed at improving customer engagement. The most prominent features of the release is dubbed Visual Engagement for Vonage Contact Center, and it allows companies to interact with their customers using video embedded directly...

The focus on customers is more intense than ever—and for good reason. External customers (consumers of products, patients, students, investors, etc.) can wield more influence than any advertising campaign or marketing program, thanks to social media, mobile messaging, and Web-based ratings. Happy customers can make a...

I have talked to many friends and colleagues who complain about people who don’t return calls, emails, and texts—either at all, or when they say they will. These are typically business-to-business or business-to-consumer interactions (vs. personal calls), where the supplier tells a customer: “Let me check...