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September 13, 2021 – At Zoomtopia, Poly has announced two new meeting room video conferencing systems: The Poly Studio E70 and Poly Studio X70. Each of these systems is designed to support larger conference rooms with AI-enabled capabilities to improve video quality, track active speakers,...

June 14, 2021 – Google announced a series of enhancements to its Workspace collaboration suite, including: • Google Workspace for Everyone – allowing anyone with a Gmail account to use all Workspace apps including Meet, Chat, Docs, and more • Background noise reduction for Google Meet now included in...

I attended the Mitel Next conference in Phoenix last week. Though no big announcements came out of the conference, there were some key takeways. Mitel executives conveyed the message to customers and partners that they’re not abandoning on-premises Unified Communications (UC) or contact center customers. Unlike...

Developing a solid Digital Customer Experience (DCX) strategy is a large, complex task—not only because of the number of technologies involved, but because of the even larger number of providers. In our 2018-19 Digital Customer Experience research study, we asked 697 global IT and business leaders...